Augury

I've never gone through an interview process where an employer went beyond my experience to learn about me and my values. I finally met a company that understood my potential, that's why I chose Augury.

At Augury, you get to work with really smart, kind and intellectually-curious people. The work you do is super impactful and you get a ton of appreciation and mutual collaboration from your peers. The benefits are fantastic and the projects are super interesting.

Being remote-first is great and the travel is amazing. Come work with us!

At Augury, we harness AI to help manufacturers work smarter, safer and more sustainably — and Stephanie Hartsog is at the heart of ensuring our customers thrive. As senior director of global community, she's a powerhouse leader who brings energy, strategy and an unwavering focus on customer success.

If "customer advocacy" had a face, it'd be hers. Stephanie collaborates across teams to shape an informed, engaged and empowered customer community. She keeps a pulse on industry challenges, leads our industry advisory board and ensures insights are shared to drive impact.

Stephanie and her team don't just build programs — they elevate the entire customer experience.

Stephanie doesn't just drive initiatives — she makes impact and value visible. She quantifies success in a way that ensures everyone knows how her work is transforming the customer experience. Always tracking company goals, she navigates shifting strategies without ever losing sight of the bigger picture.

But what truly sets her apart? Her unwavering commitment to her team. She trusts them to own their work, celebrates their wins in every meeting and fights for their recognition and growth.

She never seeks the spotlight for herself — she shines it on those around her. Her leadership inspires fierce loyalty. I've heard her team say more than once that she's the best manager they've ever had — and that they'd follow her anywhere.

Watching Stephanie in action, you can't help but ask yourself: How can I bring more meaning to my work and the people around me?

Rising through the ranks at Augury, I faced new challenges as my team grew. Stephanie became my go-to sounding board, offering invaluable advice on building a cohesive, collaborative team. From running more impactful one-on-ones to leading engaging team meetings — and even bringing more fun into the mix — her insights transformed the way I lead.

Thanks to her guidance and example, I've become a more confident, focused and creative leader. Stephanie doesn't just lead her own team — she lifts up leaders across the company.

Helped create The Endpoint, Augury's first online user community Transformed education and enablement resources Captured powerful customer stories Built a seamless tech adoption methodology Created our customer awards and incentives.

Augury stands as a true pioneer in industrial AI, bringing genuine artificial intelligence to manufacturing maintenance and reliability. These sectors face immense modernization challenges where simply having AI models isn't enough — you need rugged hardware, intuitive software that factory workers will actually use an expert-level service.

Your AI must achieve accuracy levels orders of magnitude higher than in more forgiving markets, and scaling globally across diverse factories adds exponential complexity. Yet we, at Augury, have succeeded, deploying reliable AI that eliminates machine failures, improves production and makes people ten times more productive in thousands of factories worldwide.

Because of our focus on accuracy and reliability of vertical AI, our new AI agents now have the strongest possible foundation to provide value that's rooted in accurate results, not hallucinations. The core story is about pushing the boundaries of what people and machines can achieve together — transforming industrial operations through AI that truly works in demanding real-world environments.

My blog title would be: "Pushing the Boundaries of What People and Machines Achieve Together.".

Augury has achieved several significant milestones while building and leading the machine and process health categories in industrial AI. Three achievements stand out: First, reaching 99.9 percent diagnostic accuracy across tens of thousands of industrial assets validated our AI models at scale, enabling our AI agents to provide truly reliable expert-level guidance for customers.

Second, surpassing $1 billion in quantified customer value demonstrated the tangible impact of our platform on manufacturing operations worldwide. Most personally meaningful was when a reliability professional with 30 years of experience told us Augury was the single best thing to happen in his career.

Knowing thousands of maintenance specialists rely on our insights daily — performing hundreds of thousands of actions based on our AI — brought home the real-world significance of our work in transforming the industry.

Manufacturing professionals demand unwavering reliability from new technology — if our solution faltered even once, trust evaporated. Initially, skepticism ran high as maintenance teams accustomed to reactive workflows doubted AI could deliver consistent, actionable insights.

We overcame this by refining our models and hardware integration to achieve error rates low enough for industrial environments. But technical excellence alone wasn't sufficient. We built a team of domain experts who partner directly with customers — guiding onboarding, interpreting AI insights and tailoring best practices to real-world conditions.

We discovered adoption hinges more on engagement and change management than on technology itself. That's why we invest just as much in user engagement, training and support as we do in developing features. By combining reliable AI with hands-on expertise and exceptional customer success, we've transformed skepticism into confidence — turning early adopters into passionate advocates.

At Augury, you get to work with people that inspire you. You have the autonomy that allows you to continuously grow and make a real impact on the world.