Peritus Overview
Peritus Assistant (Chrome Store): chrome.google.com > Peritus User Community: community.peritus.ai
Founders and Vision
Peritus.ai founders and industry veterans, Robin Purohit and Santhosh Srinivasan, joined forces in 2019 with a common vision to create a zero-touch customer service experience for the tech industry. Rapidly evolving machine learning techniques provide innovative ways to augment human reasoning and deliver unprecedented automation to disrupt this $100B market.
Challenges in Customer Service
In prior roles, both founders have first-hand experience with escalating frustration and costs as customer issues became critical situations, service delivery projects ran over budget, and product teams missed deadlines as experts were diverted to help. The common thread was IT users, technical support, and service engineers did not have the right insights in the moment of need due to the increased velocity of technical change and outdated approaches to training, knowledge transfer, and problem solving.
Our Solution
Peritus is dedicated to building AI assistants to make tech workers more productive to achieve our vision of zero-touch customer service. Our patented cloud-first Knowledge Engine uses advanced NLP and machine learning to enable continuous learning from content, discussions, case management, and product development systems. We embrace a human-in-the-loop philosophy to train data sets, refine recommendation quality, and learn from implicit user feedback.
Global Team and Investors
Our team is proudly global with locations in the U.S., India, and Canada. Peritus venture investors include The Hive, IdeaSpring, and Benhamou Global Ventures. We are always excited to welcome great talent and investors to the Peritus team who are enthusiastic to make our vision a reality.
