NPS Prism Overview
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism's AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain's decades of research and CX case work.
NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including:
- Airlines: End-to-end airline customer lifecycle and loyalty insights for the US, Australia.
- Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil.
- Banking: Global coverage of banking insights across checking & savings, credit card, and more.
- Insurance: Multi-region insurance coverage for life, home, auto, and annuities.
- Retail: Coverage across grocery and home improvement experiences in the US.
- Telecom: CX insights for telco, internet, and streaming across the US.
- Utilities: US utility industry insights for electricity and gas service.
- Wealth: Wealth management data for the US and Canada, retirement insights for the US.
Get clear answers on where you and your competitors are winning and why, and leverage Prism's "light-touch" consulting to translate them into measurable strategies to prioritize meaningful change.
To learn more, visit npsprism.com.
