KUBRA

I really love that our team is diverse, whether it is in terms of ethnicity, gender, culture, religion. The diversity brings in a lot of different ideas and a lot of topics for conversations! I love getting to know how people live, what languages they speak and what they enjoy doing!

Working at KUBRA has allowed me to step into my professional career, and has honestly changed my life for the better. I've been able to purchase my first car, and work in an environment that I have been looking for for years.

At KUBRA, we have strategically adapted our compensation and benefits to meet the evolving priorities of our workforce, ensuring we stay competitive and responsive. Our approach includes offering highly competitive salaries in both Canada and the United States, accompanied by annual salary reviews and merit increases to maintain market relevance.

We also have a performance-based bonus structure for all positions, with uncapped commissions for our sales and business development functions, rewarding exceptional performance. To enhance employee well-being, we have introduced a wellness spending account in Canada and provide access to Headspace for all employees in Canada and the United States, promoting mental health.

Our benefits package includes generous leave options such as maternity and sick leave, along with additional perks like a day off for birthdays and designated volunteer days. We have also increased vacation days based on tenure, acknowledging and rewarding long-term commitment.

These tailored offerings set us apart, ensuring our employees feel valued, supported and motivated to achieve their best while maintaining a healthy work-life balance.

At KUBRA, our compensation strategy supports both work-life balance and career advancement, ensuring employees are motivated, rewarded and aligned with their aspirations. We conduct annual salary reviews using various compensation tools, ensuring competitive pay by benchmarking salaries at the higher end of industry standards.

To reward long-tenured employees, those with over five years of service can take four consecutive weeks off, providing significant wind down time. Our recognition programs, including "Cheers for Peers" and the "Do-nut Think We Didn't Notice Award," foster a positive work environment and acknowledge employees' efforts.

For career advancement, we have clear career progression maps, outlining the skills and experience required for advancement aligned with individual goals. All positions include performance-based bonuses or commissions, providing direct financial rewards for exceptional performance.

We offer numerous development opportunities such as free LinkedIn Learning subscriptions, an education reimbursement program and our senior leadership development program.

On our messaging team, we are excited to architect and deliver a new service responsible for sending timely payment reminders to end users with upcoming bills. This platform will process and deliver millions of notifications per day across multiple channels, which requires a highly resilient and scalable system design.

We're implementing a multi-stage validation pipeline that performs over a dozen checks on consumer data, billing metadata and delivery eligibility. Each step must execute with low latency and high accuracy to ensure we're generating the right reminder at the right time.

We're also building robust safeguards to eliminate single points of failure, including distributed message queues, retry logic, redundancy across services and proactive monitoring to detect anomalies before they impact users. This is the kind of engineering challenge that excites me: high-volume event processing, fault-tolerant architecture and system-level thinking.

The work directly supports our broader goals around customer engagement and reliability, and it allows us to meaningfully improve how millions of people interact with their bills and payments every day.

For this service, we're integrating Temporal.io to significantly increase reliability and consistency across our workflow orchestration. Given the volume of end-user accounts and billing data we need to process, our system relies on a network of microservices that independently manage payments, account details and delivery logic.

While this architecture enables scalability, it also introduces numerous potential failure points. Temporal allows us to solve this in a clean and robust way. We can create durable workflows that maintain state for each notification, pause them for hours or even weeks and reliably resume exactly where they left off.

This ensures that any platform outages, microservice failures or transient network issues during the dormant window do not impact the final delivery of a payment reminder. Another key factor in choosing Temporal is its built-in support for retries, backoff strategies and failure recovery.

Instead of engineering our own orchestration and reliability layer, Temporal provides these capabilities out of the box, dramatically reducing development time during a critical phase of the project. In short, Temporal gives us a fault-tolerant foundation for high-volume event processing, which aligns perfectly with the reliability requirements of this system.

By designing this service with strong reliability and state management in mind, we can ensure that every notification is delivered on time and with the correct information, no matter what occurs in the system between receiving bill data and the scheduled send. That level of consistency is essential.

Even a single missed or inaccurate reminder can create confusion or frustration for an end user. Providing a high-quality experience is a core priority for us at KUBRA. We want every interaction to reinforce trust and make it easier for people to stay informed and in control of their payments.

This project is an important step toward strengthening that commitment and delivering dependable, user-focused solutions at scale.