Hi Marley

Hi Marley employees see the value in insurance and want to make the industry more lovable. You can feel in our culture that we're all here because we recognize that insurance is a challenging industry to work in, but we believe in it and want to make the experience better for our customers.

At Hi Marley, everybody has a voice - no idea is too big or too small. What's amazing about having such an inclusive culture is the innovation, creativity, and energy that come from driving towards a shared vision. Together, we are changing the conversation in insurance, one lovable interaction at a time.

Hi Marley is truly a community where every voice matters, contributions are recognized, and growth is nurtured. I learn something new every day from my colleagues and our wonderful customers. This supportive and dynamic environment is the perfect recipe for success, and I feel incredibly fortunate to be a part of it!

Our company takes a proactive approach to align our compensation and benefits with the evolving needs and priorities of our workforce. We developed a compensation model that prioritizes competitive market rates and recognizes individual performance. Our approach ensures that employees are rewarded fairly based on their contributions, with regular benchmarking to stay aligned with industry standards.

This focus on performance and market competitiveness helps us attract and retain top talent while motivating our team to achieve their best. Understanding the importance of mental and physical health, we've expanded our wellness offerings beyond gym memberships and health insurance.

We take a holistic approach that includes mental health support, stress management resources and access to wellness apps that cater to individual needs. By continuously adapting to the changing landscape of work, we ensure that our employees feel supported, valued and motivated to bring their best selves to work every day.

This dynamic approach to compensation and benefits is key to maintaining our competitive edge and fostering a thriving workplace culture.

We've embraced a hybrid 2-1-2 strategy, allowing employees to work from the office twice a week, have an optional office day and work remotely for the other two days. This approach balances the need for collaboration with the desire for flexibility and provides employees the autonomy to structure their workdays in a way that best suits their personal lives.

Additionally, employees are encouraged to take advantage of the flexible time off policy to recharge and maintain their well-being. We recently re-evaluated and enhanced our parental leave policies to ensure they provide adequate support, particularly around short-term disability, to prevent financial strain during significant life events.

To support individual growth and enhance our team's skill sets, we offer professional development stipends, enabling employees to pursue learning opportunities that align with their career goals. We encourage and support internal mobility, allowing employees to explore new roles within the company.

This initiative is backed by our compensation strategy, which ensures that lateral moves and promotions are fairly compensated based on the new responsibilities and market benchmarks.

Starting a job remotely can be tough but Hi Marley's inclusivity, compassion & embrace has made me feel comfortable with people I've never even met in person. I'm also so grateful Hi Marley values work-life balance & encourages growth & taking risks.

Where to even start? I love the people. I love that we are making a difference in the lives of adjusters and policyholders.

I love that the leadership team fully embodies our core values, which is evident in everything they do. Overall, it's just an amazing company to work for!

We work with insurance carrier customers as design partners who are willing to provide feedback, iterate and learn with us as we build the product. One valuable way we receive feedback is by observing the people who use our product daily and understanding their workflows for new features we are developing.

Product works cross-functionally with design to immerse ourselves in their work environment, sitting with them at their desks, watching them process claims and seeing the steps they take to move them forward. Together, we can identify areas that need improvement.

Before bringing a feature to a more technical implementation, we craft a prototype and gather a ton of feedback from our design partners in user reviews. We walk through the designs step-by-step. We'll ask open-ended questions, like "what do you think this button does?

" or "what do you think this option means?" We want to make sure our designs make sense to the persona we're solving for. We create an open line of communication with our design partners.

We don't wait for the next meeting or in-person visit — if they think of something, they'll let us know right away, which helps us iterate and build our product faster.

An auto total loss is very stressful and requires many touchpoints with the insured throughout the claims process. With our Total Loss Assist product, our design partners are cognizant of the end-user experience, which has helped us build a better solution that, in turn, enables operators to work more efficiently while enhancing customer satisfaction.

For example, the data that comes in during the total loss process triggers different logic or rules for the carrier. We thought we had all the different courses of action that would take place after a rule would trigger, but there was a variation we had not considered.

By sitting and observing the claim reps and their workflow, they pointed out a field that indicates if a car is at a residence or a shop — a checkbox that seemed insignificant at first. However, it turns out that communication with the customer looks very different based on each scenario.

With this insight, we could quickly iterate and add more workflows based on that one check box, showcase that field in the UI prominently and create separate work tracks based on that data. As a result, the customer experiences more personalized communication and faster cycle times.

Every carrier has very specific and different ways of working a total loss case. So, as we've built our Total Loss Assist offering, we've needed to ensure that this product can fit a multitude of different workflows. There are certain pieces of feedback that we need to address or build quickly to ensure our customers, particularly for our early adopters and design partners, can use the product efficiently.

Those requests are pushed to the top of the list. We are very lucky to have trusted relationships with our design partners — no feedback or requests are too small to be documented and groomed out. However, we've learned to prioritize the requests that can transcend across multiple carriers and benefit all of our customers.

However, sometimes, feedback is unique to a single carrier's workflow. Luckily, at Hi Marley, we have industry experts who really understand what our customers are trying to accomplish and can collaborate on alternative ways to achieve the same goals or test a hypothesis before introducing a more technical solution.

With that insight, we can scale the product to fit the needs of many different types of carriers and their workflows.

An initiative we established early on & have fully embraced is our quarterly Marley IO – a 24-hour competition where cross-functional teams compete to create the most innovative initiative they can that will add value to our users, business & industry. It fosters fun, creativity, collaboration & innovation & is something we all look forward to!

Hi Marley's mission, "to empower insurance to communicate simply, build trust and protect what people love," is what drew me to work here. Before joining Hi Marley, I spent 14 years working as a property and casualty insurer. When our company adopted Hi Marley, it transformed the way we processed claims and eliminated frustrating pain points.

I experienced firsthand how Hi Marley solved the specific daily challenges claim professionals face and helped us feel supported. It was clear that the platform was designed by insurance professionals for insurance professionals. I love insurance and also wanted to be part of the solution to help remove friction, frustration and confusion in the claim process.

I believe that if we can't educate the world about the claims process before they have a claim, then the next best thing is to enable adjusters to communicate simply and provide clarity when that time comes. Hi Marley employees see the value in insurance and want to make the industry more lovable.

You can feel in our culture that we're all here because we recognize that insurance is a challenging industry to work in, but we believe in it and want to make the experience better for our customers.

My work connects to our overall mission when I meet with my carriers. I want to know about their adjusters' experiences with the platform, including what they like, but more importantly, areas for improvement. We want our users to feel like their jobs are easier when they introduce Hi Marley into their workflows.

If they aren't feeling that relief, I want to work with them so they can experience all the benefits of the platform. The adjuster role is challenging and as a customer success manager, I want to make sure I'm doing my part to make them feel supported, heard and cared for.

For example, we recently hosted Hi Marley's first Adjuster Day, bringing together power users from local carriers for a day of connection, learning and well-earned recognition. We created the day dedicated to adjusters to celebrate the positive impact they make on the lives of policyholders.

It was another step toward making insurance lovable, investing in adjusters and ensuring they feel valued for their work. It also gave them an opportunity to meet the Hi Marley team and know that people are working to make their jobs easier, better and more fulfilling.

For a job seeker looking to join our company, our mission statement is more than words; we truly believe in it. Making insurance lovable and being a trusted contact in everyone's pocket may seem idealistic, but everyone at Hi Marley is working toward that goal in their own ways and each team contributes to our mission.

If you love insurance and want to help solve problems the industry is facing, take the leap and join Hi Marley. And if you don't come from an insurance background, don't let that stop you. There are many subject matter experts at Hi Marley who are happy to share their knowledge.

The insurance industry is finally open and ready to evolve its technology. And, with a significant number of insurance professionals retiring in the next few years, for the first time in decades, the talent in the insurance industry is transforming. This presents a rare opportunity to identify and introduce new approaches to work and make improvements.

There's an appetite for new perspectives and openness to change. It's an exciting time to work in InsurTech; you can add value quickly and help shape the industry's future.