GoContact Overview
GoContact is a native Cloud Contact Center Service (CCaaS) solution, with integrated omnichannel and artificial intelligence solutions. In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, inbound/outbound services, scripts, tickets, chat, social networking, RRSS, CRM, reporting/analytics, quality, e-learning, SMS, text to speech, and other functions.
With more than 10 years in the market, in July 2021 it was acquired by Broadvoice, becoming part of a North American global group, with a unique position in the world: the only CCaaS present in four continents: North America, Europe, Latin America, and Africa.
It is characterized by guaranteeing the security and robustness of operations and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology.
GoContact believes that their customers' success is achieved with persistence, consultancy support, and daily follow-up. That's why they are on the right track to be the #1 Partner of Choice for Contact Centers, reducing technological complexity in their Contact Center operation and boosting control, performance, and efficiency.