HTX Establishes Official Anti-Fraud Channel to Combat “Asset Unfreeze” Scams

Leading global crypto exchange HTX has issued an official announcement to reinforce user protection and strengthen its anti-fraud ￰0￱ platform has reaffirmed the sole official appeal channels for lifting withdrawal limits and, importantly, launched a new anti-fraud reporting ￰1￱ initiative targets scams in which fraudsters impersonate HTX staff and demand illegitimate fees under the pretext of “unfreezing withdrawal limits”. This move marks a critical step in HTX’s evolving strategy toward user security education and systemic fraud ￰2￱ Fraud Prevention: Official Channels as a Firewall In the crypto asset space, scams that exploit user anxiety—especially those involving fake “asset unfreezing” services—are alarmingly frequent.

HTX’s announcement draws a clear boundary: the only valid methods to appeal withdrawal restrictions are via the platform’s in-app Help Center system and the official customer service email ( htxsupport@htx-inc. com ). The service is completely free of ￰3￱ attempt to bypass these channels, collect fees, or impersonate HTX staff is considered ￰4￱ combat such activities, HTX has also introduced a new reporting email: ia@htx-inc. com.

Users who encounter impersonators or suspicious actors claiming to represent HTX are encouraged to report ￰5￱ a case is verified, the platform will take strict enforcement actions and assist in recovering any associated ￰6￱ designating these trusted channels —bound email and in-app support—HTX is cutting off fraudsters at the ￰7￱ simplifies the appeal process for users while neutralizing external attempts to exploit confusion or ￰8￱ Process Control to Systemic Security: Building a Trust-Based Safety Framework As a globally recognized digital asset platform, HTX adheres to a “user-first, security-driven” ￰9￱ latest update is more than a procedural clarification; it represents a shift from isolated defense tactics to a comprehensive anti-fraud ￰10￱ one hand, HTX has proactively integrated the sensitive issue of “withdrawal limits” into its broader risk control framework, presenting it as a protective mechanism rather than a punitive ￰11￱ a guaranteed 24-hour response time and real-time case tracking , users now benefit from a service experience defined by transparency and ￰12￱ the other, by reiterating that all appeal-related services are completely free and by introducing an official reporting mechanism , HTX is encouraging its users to become active participants in fraud ￰13￱ creates a shared ecosystem of platform-user co-governance , forming a more resilient and collaborative defense line against ￰14￱ Implications: Fraud Prevention as a Shared Responsibility As crypto adoption expands, scam tactics are evolving—especially those exploiting “frozen funds” narratives.

HTX’s proactive stance—clarifying its official processes and launching a fraud reporting channel—signals a paradigm shift: from reactive to preventative, from siloed to ￰15￱ model provides a valuable blueprint for the broader ￰16￱ anti-fraud strategies are not just technological, but ethical and ￰17￱ must set clear policies, empower users, and act decisively against bad ￰18￱ through such unified efforts can the space maintain its integrity and ensure user ￰19￱ ahead, HTX will continue to strengthen its identity verification systems and behavioral risk controls, while collaborating with global regulators, industry partners, and cybersecurity firms to build a safer, more transparent crypto ￰20￱ post HTX Establishes Official Anti-Fraud Channel to Combat “Asset Unfreeze” Scams first appeared on HTX Square .